Kinetic by Windstream

False advertisement. I signed my contract with kinetic by Windstream over the other competitors because they offered a $200 gift gift card to new customers.

The terms of agreement stated that in order to receive my $200 gift card to spend any way I would like was that I had to pay my first two bills without delinquency and then I would receive an email with the link to get my card. That email never came and several times I have tried to call and was given the runaround.

Today I received a letter in the mail from one stream stating that I had been upgraded data speeds and no need to do a thing they've already done it the letter stated. That was the purpose of my call initially I was told then when letting them know about the letter that no ma'am we would never change your account without the customer knowing or agreeing to it first we don't do that and then I read her the letter verbatim and the letter stated that they already did no need for me to do anything it said so I explained to her that I did not want her to upgrade it any further or anything more because truth be told I still hadn't figured out the whole gift card thing and I was feeling a little gif and lied to and misled and misinformed so I bring that issue up after 3 hours of phone conversation it was decided that they had entered my email incorrectly so I never got the email with my gift card after again if you hours and being hung up on and waiting on hold again and again I finally got a hold of a supervisor who saw that the mistake was theirs and she was ready to get me over to somebody who could cut me a check because the card was no longer an option since it was sent to the wrong email it had expired and apparently there's no going backwards with that or issuing another one so she sends me to a lady who was supposed to write a hard check or another gift card option of some sorts and immediately I was told I was misinformed that she wasn't going to help me in that way and that I needed to call customer service pack again and take that up with them and so I explained to her man I've already been extremely inconvenienced and that I would appreciate if she would please contact the supervisor that just transferred me to her and make her aware of the situation and see what other options were available the lady did not like that and she was very rude and so she threw me in a cue and I sat there and sat there and sat there until finally I called back I hung up and called back and I get on the phone and again this is probably without exaggeration five or six times now verifying myself telling the whole story all over again and this lady on the phone starts to tell me how it's my fault that I miss the email etc etc and I tried to explain to her no ma'am you are misunderstanding what happened to the point where the lady was so rude and all but called me a liar she told me that I was wrong she didn't say the word liar but she told me how I was wrong and how she could go and prove that I was wrong when clearly I knew that she was misunderstanding and she hung up on me because I told her no man that's not acceptable I'm not going to listen to you tell me that I'm wrong when you were when you are misunderstanding and I've been on the phone for 3 hours don't do that and she got disrespectful and hung up the phone so I called back again and another lady answers and by now everybody is hearing I mean word has gotten around a little room I guess I don't know and I start to tell her what happened and then she finished my story for me and she too hung up the phone I have all of these calls recorded myself and I let them know that they also stated in the recording before they answered that the calls would be monitored I pray to God they are and then I was told that there is nothing that they can do that I'm sorry we can't help you we can't we can't give you that gift certificate so they are breaching their own contract and I'm ready to get an attorney but I'm going to make one last ditch effort to contact corporate first I just can't seem to reach a human I am so upset I'm appalled and I am ready to discontinue my service with them and depending on what happens with corporate on Monday morning I might be suing these big companies think that they're going to get over on little nobody's like us but here's the thing ladies and gentlemen they didn't Bank on me because if we all just sit down and let these people do that to us at these big companies do that kind of thing to us well I mean why are they in business I'm not going to sit down no more I'm done being taken advantage of and that goes for anybody anybody any company anybody any entity any person I'm about to set an example.

We lost power and when the power came back on we had no internet. So after a phone call and all the jumping through hoops disconnecting reconnecting blah blah blah still no internet.

So I called them and they said they'd be out Wednesday this is Monday we've had nothing but issues with slow internet since we've had it. Been with the company for 40 some years since before it was even Windstream and still nothing you can't talk to anybody in the United States so we got to talk to somebody in another country that has no clue what is going on here!

It's the most ridiculous bunch of *** I've ever witnessed we have issues in this country. Our Internet is slow disconnects all the time same time every day every morning and people refuse to help!

Since weve gotten this service weve had nothing but trouble. The internet rarely works.

Its next to impossible to reach an actual person. When you do, theyre rude for the most part. It was touted as being the fastest fiber optic network available, and at the lowest price. The price isnt an issue.

Its the service. The service sucks in every aspect. The app never works. We cant stream on most platforms.

We lost connectivity, or if there is connectivity its so slow that theres next to no point. I had to come here to even be able to reach a human representative, and the best they could do is tell me theres an issue with the IP address on the modem and that theyll send someone out tomorrow to work on it. Besides that, every time we call to report that the internet is crawling about as fast as a sloth in a tar pit, we get an automated message claiming there is a known service outage in our area. That service outage has been going on for the entire two months weve been with kinetic by wind stream.

The price is what lures you in.

But the service is not worth it. Stick to a better more mainstream company that handles business with a mind to keep customers instead of one that doesnt give a flying *** if you are getting what youre paying for.